{"id":8346,"date":"2024-11-07T15:31:54","date_gmt":"2024-11-07T13:31:54","guid":{"rendered":"https:\/\/zercon.dev2.tqnia.me\/refund-and-return-policy\/"},"modified":"2025-07-01T12:58:28","modified_gmt":"2025-07-01T09:58:28","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/zercon.dev2.tqnia.me\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t
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1. Return Terms<\/h3>\n

Time period: We guarantee you the right to return the product within 14 days from the date of receiving the order.
Product Condition: Product must be unused and in original condition with all accessories and original packaging.
Proof: Please attach your purchase receipt or order number to facilitate the return process. <\/p>\n

2. Non-returnable items<\/h3>\n

Unfortunately, there are some products that cannot be returned for health and safety reasons, such as: <\/p>\n

Personal products: Underwear and cosmetics that have been opened.
Products that are specially designed to order or according to the customer’s personal measurements.<\/p>\n

3. Return Process<\/h3>\n

Return Request: You can initiate the return process by contacting us via email: info@milanostore.com, and we will guide you through the process steps.
Return Shipping: Customer is responsible for shipping costs to return the product, unless there is an order error on our part.
Return Confirmation: Once we receive and inspect the product, we will notify you of the approval status of your return request. <\/p>\n

4. Refund Policy<\/h3>\n

Refund Method: If your return request is approved, a refund will be issued using the same payment method you used when purchasing.
Refund Period: It may take 7-14 business days for the amount to be refunded to your account depending on the policy of your bank or credit card company. <\/p>\n

5. Product Replacement<\/h3>\n

Replacement Request: We provide the option to replace the product with another product if available, if you have a problem with the original product.
Defects and Technical Problems: If the product is defective or damaged upon receipt, please contact us directly so that we can address the issue and provide an appropriate solution. <\/p>\n

6. Cancellation of Orders<\/h3>\n

Cancellation before shipment: You can cancel orders that have not yet shipped without any charge. Please contact us as soon as possible to confirm the cancellation.
Cancellation after shipment: If the order has already been shipped, you must wait to receive the product and follow the return procedures mentioned above. <\/p>\n

Contact us<\/h3>\n

If you have any questions about our refund and return policy, please contact us via email: info@milanostore.com and we will be happy to assist you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Return Terms Time period: We guarantee you the right to return the product within 14 days from the date of receiving the order. Product Condition: Product must be unused and in original condition with all accessories and original packaging. Proof: Please attach your purchase receipt or order number to facilitate the return process. 2. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8346","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/pages\/8346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/comments?post=8346"}],"version-history":[{"count":1,"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/pages\/8346\/revisions"}],"predecessor-version":[{"id":8347,"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/pages\/8346\/revisions\/8347"}],"wp:attachment":[{"href":"https:\/\/zercon.dev2.tqnia.me\/en\/wp-json\/wp\/v2\/media?parent=8346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}